9 Apr 2019
The Health and Disability Services Complaints Office (HaDSCO) has now finalised and released the Guidelines for handling complaints about mental health services for service providers to use as a reference tool and develop complaint handling systems appropriate to the needs of their organisation.
The link to the Guidelines page on the HaDSCO website is:
https://www.hadsco.wa.gov.au/providers/mental_health_complaints_guidelines.cfm